Refund policy
📦 Return & Exchange Policy
We offer Exchange or Refund only in case of defective or wrong product received.
We do not provide refunds for any other reason.
✅ Eligible for Exchange or Refund:
• Wrong item received
• Product received in damaged or defective condition
• A clear and complete unboxing video is mandatory (must show the package being opened for the first time without any cuts)
To initiate an exchange or return, you must contact us via WhatsApp or Email within 3 days of receiving your order. Please include your Order ID, the reason for the request, and clear photos or a video (if applicable). Requests submitted through any other channel may not be processed.
WhatsApp: +91 9904223569
Email: divinecaratinfo@gmail.com
(Average Response Time: 24 Hours)
🔁 Refund Policy:
• Refunds are issued only as Store Credit
• Store Credit can be used for future purchases
• No refund will be processed via UPI, bank transfer, card, or any direct payment method
❌ Not Eligible:
• No unboxing video provided
• Product used, worn, or not in original condition
• Size issues or personal preference issues
• Request made after 3 days of delivery
📲 How to Request:
Please share your Order ID and unboxing video via WhatsApp or Email within 3 days of delivery.
Our team will verify and assist you with the next steps.
