Cancellation policy

At Divine Carat, we aim to make your shopping experience smooth and stress-free. We understand that sometimes plans change, and you may need to cancel your order. Please read our cancellation policy carefully.

How to Cancel an Order

To cancel your order, please reach out to us as soon as possible before the order is processed or dispatched. You can contact us via:

Please provide your order number, full name, and reason for cancellation so we can assist you quickly.

Important Notes

  • ⚠️ Cancellations are only accepted before the order has been processed or dispatched.
  • ⚠️ Orders once shipped cannot be cancelled.
  • ⚠️ Custom or personalized items may not be eligible for cancellation after confirmation.

We appreciate your understanding and support. If you have further questions, don’t hesitate to get in touch!